Refund policy

Last updated: 7 October 2026

This policy explains both our 30-day returns policy and the statutory rights that may apply to you. Nothing in this policy limits rights that cannot legally be excluded.

30-day return policy

You may request a return within 30 days after receiving your item.

To qualify under our voluntary 30-day policy, the item should normally be unused, unworn, with any tags attached and in its original packaging, together with proof of purchase.

To request a return, email contact@2bazar4.com before sending the item.

Because our products may be fulfilled from different warehouses, we will provide the correct return instructions and return address for your order. Please do not send an item to a warehouse or supplier without our instructions.

UK cancellation rights

If you are a UK consumer buying online, you normally have the right to cancel your order for eligible goods within 14 days after you receive them, without giving a reason.

After telling us that you are cancelling, you normally have a further 14 days to send the goods back.

For a change-of-mind cancellation, you are responsible for the direct cost of returning the goods unless we tell you otherwise.

We do not charge a restocking fee for exercising statutory cancellation rights.

Where statutory cancellation rights apply, we will refund the price paid and the cost of our standard outbound delivery, if any. Because our standard delivery is normally free, there is usually no outbound delivery charge to refund.

Faulty, damaged, incorrect or not as described

Please inspect your order when it arrives.

If an item is faulty, damaged, incorrect or materially not as described, contact us as soon as reasonably possible at contact@2bazar4.com with your order number and, where useful, photographs or other evidence.

If the issue is our responsibility, we will provide an appropriate remedy in accordance with applicable consumer law. This may include a repair, replacement, refund or reimbursement of reasonable return costs.

Items that may not be eligible for change-of-mind returns

Legal exceptions can apply to certain goods, including:

• goods made to your specifications or clearly personalised;

• perishable goods;

• sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed;

• sealed audio, video or software products once unsealed, where applicable;

• digital content once supply has begun after any legally required consent and acknowledgement.

These exceptions do not remove your rights where goods are faulty, damaged, incorrectly supplied or not as described.

Sale or discounted items are not automatically excluded from your statutory rights.

Exchanges

We do not guarantee direct exchanges.

The quickest option is usually to return the eligible item and place a new order once the return has been approved.

Refund timing

For statutory cancellations, we will make the refund without undue delay and normally within 14 days after we receive the returned goods or you provide evidence that you have sent them back, whichever occurs first where the law permits.

Refunds are made to the original payment method unless otherwise agreed.

For other approved returns, we aim to process the refund promptly after inspection. Your bank or payment provider may need additional time to post the refund to your account.

How to cancel

You can cancel by emailing contact@2bazar4.com with a clear statement that you wish to cancel.

You may use the model wording below, but you do not have to:

To: 2bazar4, contact@2bazar4.com

I hereby give notice that I cancel my contract for the sale of the following goods: [goods].

Ordered on / received on: [date].

Name: [name].

Address: [address].

Date: [date].

Contact address

Email: contact@2bazar4.com